Frequently asked questions

Whalume is a business management application for cross-border e-commerce sellers. It helps organize shop and product information, manage inventory and pricing, review orders, and handle promotion and advertising tasks.

Available features depend on your shop type, valid authorization and platform permissions.

The current integration supports Temu US Local shops. Other regions and shop types should be confirmed with your account administrator before you connect a shop. Creating a shop record does not by itself enable platform access.

Accounts are created by an administrator; self-service registration is not currently available. Use the application address, username and password provided when your account is set up.

If you forget your password, contact your administrator for a reset. Each team member should use their own account.

1. Sign in, open shop management and create a shop record using its actual country or region.
2. Open the shop's platform authorization settings and select the Partner application configured by your administrator.
3. If the Temu authorization button is available, follow it to Temu, select the correct seller account and confirm the requested permissions. Keep your Whalume session signed in until you return.

You can also enter an existing authorization token through the manual authorization option and save it for verification. Whalume obtains the platform shop identifier during authorization. Check that the connection is valid and the required permissions are available before using shop features.

If a shop is already connected, update its existing authorization instead of creating a duplicate.

Whalume needs to know which shop in your account the authorization belongs to. If you arrive without that shop context, sign in, select or create your shop, and start authorization from its settings.

If you cancel authorization, change accounts or your login expires, return to the shop and start again. If the authorization button is unavailable, ask your administrator to check the configuration.

Whalume verifies the authorization before starting the first import. Saving the authorization is not the same as completing that import.

Open the shop's synchronization status from its authorization settings to check verification and import progress. If a task remains incomplete or shows an error, contact your administrator with the error message and request reference, if shown.

Select a shop in the product list and open a product to review its details. Use the available editing, inventory or listing controls for the change you need.

Saving a draft keeps changes in Whalume for later submission. After submitting, check the operation history for the result. A submitted change may still be processing or awaiting platform review; verify the final status before treating it as complete.

For expired authorization or changed permissions, open the existing shop's authorization settings and authorize again, or update the manual token and verify it.

For a failed operation, read the reported reason and check the operation history and latest product status. If the result is still pending or unclear, avoid repeatedly submitting the same change. Inventory and price changes also depend on your shop settings and platform rules.

Contact the administrator who set up your Whalume account. Include the affected shop, what you were trying to do, when the problem occurred, and any error message or request reference shown on the page.

When sharing screenshots or details, hide passwords, authorization tokens and other sellers' information.